Post by farjana78 on Jul 2, 2024 16:29:39 GMT 6.5
WhatsApp was one of the pioneering messaging apps in Brazil. Today, it has become one of the most used apps on Brazilian mobile devices. Given this scenario, it is no surprise that companies have quickly adopted WhatsApp for customer service . After all, in a way, this is an almost essential support channel and as important as email or call center. To give you an idea, according to research , at the beginning of 2024, the app surpassed 147 million users , with around 34% of the public placing it as their favorite service . Despite its pioneering nature, the app is far from being the only one. There is room for competition, especially with Telegram, which positions itself as a worthy alternative and is preferred by certain customer profiles. In this post, you can learn a little more about the importance of WhatsApp for brands and companies.
We highlight the platform’s unique features and show you how Female number data to explore its potential to build relationships and have high-value conversations with consumers. In addition, we present a comparison of Telegram's highlights and what this service brings to the table. Furthermore, we talk about trends for the future of customer experience and how these service channels are crucial for strengthening ties with the target audience. Summary WhatsApp is one of the most used customer service tools in Brazil, with excellent market share and identification with the public. Four out of five customers use the messaging app to communicate with brands and businesses. New technologies are driving the effectiveness and quality of support via WhatsApp, particularly generative and conversational artificial intelligence. Despite WhatsApp's leadership,
Telegram is a worthy competitor, with unique advantages. Rather than choosing one or the other, offering support across multiple channels is essential for the quality of the customer experience. Related content: How to provide customer service via WhatsApp? 5 tips to get you started! 5 opportunities for AI in customer service Chatbot on Telegram: step by step to create and expand customer service Enjoy reading! How does customer service via WhatsApp work? Customer service via WhatsApp is available in the Business version of the app. This option offers exclusive features for business accounts , such as automatic message registration, product and service catalog, opening hours and other information about your business. To facilitate customer management , the tool provides resources to segment contacts, collect data, schedule visits and even accept payments through the platform. WhatsApp favors personalized, agile and humanized communication , after all, it takes advantage of the public's identification and familiarity with the app . At the same time, it combines these factors with features aligned with good relationship management practices.
We highlight the platform’s unique features and show you how Female number data to explore its potential to build relationships and have high-value conversations with consumers. In addition, we present a comparison of Telegram's highlights and what this service brings to the table. Furthermore, we talk about trends for the future of customer experience and how these service channels are crucial for strengthening ties with the target audience. Summary WhatsApp is one of the most used customer service tools in Brazil, with excellent market share and identification with the public. Four out of five customers use the messaging app to communicate with brands and businesses. New technologies are driving the effectiveness and quality of support via WhatsApp, particularly generative and conversational artificial intelligence. Despite WhatsApp's leadership,
Telegram is a worthy competitor, with unique advantages. Rather than choosing one or the other, offering support across multiple channels is essential for the quality of the customer experience. Related content: How to provide customer service via WhatsApp? 5 tips to get you started! 5 opportunities for AI in customer service Chatbot on Telegram: step by step to create and expand customer service Enjoy reading! How does customer service via WhatsApp work? Customer service via WhatsApp is available in the Business version of the app. This option offers exclusive features for business accounts , such as automatic message registration, product and service catalog, opening hours and other information about your business. To facilitate customer management , the tool provides resources to segment contacts, collect data, schedule visits and even accept payments through the platform. WhatsApp favors personalized, agile and humanized communication , after all, it takes advantage of the public's identification and familiarity with the app . At the same time, it combines these factors with features aligned with good relationship management practices.